In short, and at risk of offending some with the language, we won’t bullshit you.
We like to call a spade a spade, but at all times it’s never done with ego or arrogance as the motivation; it’s purely to preserve the design integrity and intent of the project.
But, if you’re commissioning us to design and/or make you something and you want it just so, it will be just so.*
After all, we want you to enjoy the result as much as we will in delivering it.
Similarly, if we’re asked to do something that we’re not comfortable with, or is outside our skill set, there will be no bluff or empty promises. We’ll be upfront and honest at all times.
* Of course, we wouldn’t be doing our job if we rolled over without at least having a go at changing your mind should we feel uncomfortable with the directive. We firmly believe, constructive debate leads to the best solution.